Support Café Operations as an Assistant Manager at MatchaMe!
Position Overview:
As the Assistant Cafe Manager at MatchaMe, you’ll work closely with the Cafe Manager to ensure smooth daily operations of our delivery-only matcha cafe. You’ll assist in managing the team and ensuring that every order meets our high-quality standards.
Responsibilities:
1. Team Support:
- Assist in supervising baristas and other staff, providing support and guidance.
- Help manage scheduling, shift coverage, and payroll tasks.
- Foster a positive work environment and assist with team training.
2. Operational Assistance:
- Help oversee daily operations to ensure efficiency and quality.
- Monitor inventory levels, order supplies, and manage vendor relationships.
- Ensure all equipment is properly maintained.
3. Customer Service:
- Support the Cafe Manager in ensuring high levels of customer satisfaction through accurate and timely order preparation.
- Address customer inquiries and resolve issues promptly and professionally.
4.Quality Control:
- Assist in ensuring all matcha drinks meet MatchaMe’s quality standards.
- Help implement and monitor health and safety protocols.
5. Marketing and Promotion:
- Collaborate with the Cafe Manager on marketing strategies and promotions.
- Help analyze sales data to identify opportunities for improvement.
5. Training and Development:
- Support training new staff and provide ongoing development for the team.
- Stay informed about industry trends and assist in integrating new techniques.
Qualifications:
- Experience in a cafe, restaurant, or similar environment, with some leadership responsibilities.
- Strong organizational and communication skills.
- Customer service-oriented with attention to detail.
- Ability to assist with inventory management, budgeting, and financial tracking.
- Passion for matcha and a desire to help lead a dynamic team.
Why Join MatchaMe:
At MatchaMe, we’re committed to delivering outstanding matcha experiences. As the Assistant Cafe Manager, you’ll have the opportunity to grow your leadership skills and contribute to the success of our delivery-only cafe. If you’re passionate about matcha and ready to take on a supportive leadership role, we encourage you to apply!